Privacy Policy

1. Data we collect

Account: email address, first name, display name, phone number, profile photo if you add one, preferred language.

Trading: broker name, trading account number, MetaTrader server, your read-only password (encrypted, used only to connect your account), and the trading history, balance and deposits read from that account.

Payouts: your USDT wallet address and network, and the history of payouts.

Support and community: your Telegram username if you give it or contact our bot, the messages you send to our support bot and AI coach, and screenshots you send there.

Technical: IP address, device and browser information, and a first-party visit identifier used to measure our sign-up funnel.

Most data comes from you. Affiliation status and commissions come from your broker, and trading data from your MetaTrader account through our data provider.

2. Why we use it

To provide the service: create your account, link MetaTrader, verify your affiliation with the broker, calculate and pay cashback (performance of our contract with you).

To contact you about your account, including reminders to finish your setup (legitimate interest; you can ask us to stop).

To secure the service and prevent fraud and abuse (legitimate interest), and to meet legal obligations.

To improve TradeUP using aggregated usage statistics (legitimate interest). We do not sell your data and we do not use advertising trackers.

3. Who we share it with

Your partner broker: we check with the broker whether your account number is under our IB and read the commissions it pays us.

Service providers acting on our instructions: cloud hosting and database (Google Cloud and Firebase), web hosting (Vercel), MetaTrader data connection (MetaApi), transactional email (Resend), our Telegram bot, and AI providers that process the messages you send to the coach or the support bot.

Authorities, where required by law. We never share your data with advertisers.

4. International transfers

Some providers process data outside the UK, for example in the European Union or the United States. We only do so where the destination benefits from UK adequacy regulations or under appropriate safeguards, such as the UK International Data Transfer Agreement or the UK Addendum to the EU standard contractual clauses.

5. How long we keep it

Account data: as long as your account is open. When you delete your account, your profile and personal app data are erased; records of cashback and payouts are kept as long as needed for accounting and legal obligations.

Your read-only password is removed from our systems once your account is connected; the connection is then held by our MetaTrader data provider until you unlink it.

6. Security

Credentials are encrypted, access to data is restricted, and payouts are checked before being sent. No system is perfectly secure; tell us immediately if you notice anything unusual.

7. Your rights

You can ask to access, correct, delete or export your data, object to or restrict some uses, and withdraw consent where we rely on it. You can also complain to the UK Information Commissioner's Office (ico.org.uk), or to the data protection authority of your country. We make no decisions about you based solely on automated processing that have legal or similarly significant effects.

To exercise your rights, contact us on Telegram +44 7346 528375 (https://t.me/TradeUpSupport). We answer within one month, which can be extended by two months for complex requests.

8. Minors

TradeUP is not intended for anyone under 18, and we do not knowingly collect their data.

9. Changes

We may update this policy and will announce material changes in the app or by email.